Sonant vs Liberate

See how Sonant AI compares to Liberate AI in pricing, features, and performance. Discover which AI receptionist is the best fit for your insurance agency.

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Best voice AI for Insurance Agencies: Sonant vs. GAIL

Summary

Sonant is the only company exclusively focused on insurance agencies. Our AI Receptionist is a turnkey voice assistant that can be customised for any agency. Many agencies also evaluate Liberate. Liberate entered voice after building claims-automation tools and now targets primarily P&C carriers. Specialisation matters: it lets Sonant deliver the best voice experience today and keep rolling out the automations agencies will need tomorrow.

Feature	Sonant AI	Liberate AI
Primary focus	Independent P&C agencies	P&C carriers / claims automation
Typical latency	< 700 ms on 98 % of turns	Not disclosed; demos sound robotic
Integrations	Native AMS, CRM, calendars, carrier APIs	No native AMS integrations; most integrations are RPA-based
Onboarding	Out of the box product, done-for-you setup	Multi-week consulting process
Pricing	Not publicly listed (Book a demo)	Annual contracts but not public, "Predatory price" for most agencies

About Sonant

Sonant.ai was designed from day one for independent P&C agencies. The platform:

Streams natural, bilingual conversations (English & Spanish) in real-time at <700 ms latency.
Writes every interaction directly into leading AMS & CRM systems (HawkSoft, EZLynx, Vertafore & HubSpot).
Supports 24/7 inbound and outbound calling - policy service, FNOL triage, payments and remarketing.
Ships with built-in measures for carrier compliance with SOC 2 audit in progress and Fully GDPR-compliant.
Sonant handles all setup and tuning for you - no scripting, prompt-writing, or ongoing tweaks required from agency staff.

When to choose Sonant

You need a solution built for insurance agencies that requires minimal effort on your side.
You demand human-like latency (< 700 ms) on virtually every back-and-forth.
You require full compliance with industry regulations and GDPR.
You rely on deep, ready-made integrations with your AMS, CRM and carrier systems.

Liberate overview

Liberate (liberateinc.com) entered the voice space after launching earlier claims-automation products. One of our customers demoed and signed with Liberate, only to cancel before go-live when promised integrations never materialised. Onboarding is consulting-heavy and time-consuming, which drives up total cost. Integrations remain limited.

When to choose Liberate

You are comfortable with robotic voices and limited functionality.
You are a P&C carrier and prefer claims-centric tooling.
You can commit to long onboarding cycles and multi-year contracts.

Conclusion

The bottom line: if you’re an independent insurance agency that needs natural conversations, sub-700 ms latency, and out-of-the-box AMS/CRM integrations, Sonant is purpose-built for you. Liberate can be a fit for P&C carriers with the budget and appetite for consulting-driven implementations, but its claims-first roadmap and long onboarding cycles make it less attractive for agencies that need quick, turnkey results.

Ready to hear Sonant’s AI Receptionist live? Book a demo and experience sub-second, insurance-smart voice AI in action.