Agency Profitability & Valuation
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17 minute
Sonant AI

Independent insurance agencies place 61.5% of all property and casualty insurance written in the United States. That figure, drawn from Big "I" 2025 market share data, represents a $1.05 trillion direct written premium market in 2024 - up 9.6% from $952 billion the prior year. The sheer scale of premiums flowing through independent channels makes every insurance agency for sale a consequential transaction.
Yet the deal environment has shifted. OPTIS Partners reports 695 M&A deals closed in 2025, down 12% from 2024. The number of unique buyers narrowed to just 96 from 152 in 2021. Fewer buyers are writing bigger checks, and the window for premium multiples is moving.
This guide serves both sides of the table. If you are an agency principal weighing an exit, you will find real transaction data, valuation multiples by tier, and a tactical playbook for maximizing proceeds. If you are a PE-backed firm, aggregator, or entrepreneurial buyer seeking an insurance book of business for sale, you will find due diligence frameworks, deal structure breakdowns, and sourcing strategies. Roughly 30,000 independent agencies under $1.25 million in revenue lack the ability to perpetuate internally. A wave of insurance agency listings is on the horizon - and both buyers and sellers need to be prepared.
As of November 30, 2025, MarshBerry tracked 649 announced M&A transactions in U.S. insurance brokerage, putting deal activity on a 1.3% higher pace than the prior year, which saw 633 transactions announced through the same date. OPTIS Partners, using its own methodology, counted 695 total deals for the full year. The firm's analysts noted: "The story of 2025 is more like that of 2019 than any year since then" - citing an annual deal pace between 650 and 700 and a relatively even distribution of deals throughout the year.
Private equity-backed and hybrid firms completed between 68% and 76% of all transactions over the past four years. Risk & Insurance reports that privately owned buyers saw their share decline to 15% from 23% of deals during the same period. The capital structure behind acquisitions has fundamentally changed.
Two headline transactions reshaped the competitive in 2025. Arthur J. Gallagher closed its $2.9 billion acquisition of AssuredPartners, while Brown & Brown completed a $1.7 billion purchase of Accession Risk Management, both in August 2025. These deals signal that the largest brokerages view acquisition as their primary growth engine.
The top 10% of buyers now control 56% of all deals, up from 46% four years ago. BroadStreet Partners led all buyers with 57 to 69 transactions in 2025 (depending on the tracking source), followed by Hub International and Inszone Insurance. For anyone looking to sell an insurance agency, this concentration means your most likely buyer is already part of a well-funded platform with a repeatable acquisition playbook.
Agencies that invest in AI-powered agency efficiency and modern operations infrastructure tend to attract stronger interest from these platform buyers, who prize scalable processes over personality-dependent books.
Benchmark your agency's current value with our free agency valuation calculator before entering any conversation with a buyer or broker.
Valuation multiples dominate every M&A conversation, yet they vary dramatically based on agency size, book composition, growth trajectory, and operational maturity. Understanding the range - and where your agency falls within it - is the difference between a fair deal and leaving money on the table.
Most insurance agency transactions price on one of two metrics:
Smaller books trade at around 6.0 to 8.0 times EBITDA, according to Insurance Journal analysis. That same source notes that few agencies today command less than two times revenue at a minimum. The floor has risen, but the ceiling has risen faster for well-run agencies with commercial lines concentration and organic growth above 5%.
The following table reflects observed transaction ranges across 2024-2025 deal data. These are not guarantees - they represent the range that agencies with typical characteristics in each tier have commanded.
Insurance Agency Valuation Multiples by Size and Book Composition (2024-2025)
| Revenue Tier | Revenue Multiple Range | EBITDA Multiple Range | Commercial Lines Premium | Personal Lines Discount |
|---|---|---|---|---|
Agencies with heavy personal lines exposure typically trade at a 15-25% discount to comparable commercial lines books. The reason is straightforward: personal lines carry lower retention rates, thinner commissions, and greater exposure to carrier market exits. Agencies that have invested in AI-powered lead qualification and automated service workflows can demonstrate lower cost-to-serve ratios, which directly boosts EBITDA margins and valuation multiples.
Sophisticated buyers evaluate far more than trailing 12-month revenue. The factors that consistently push multiples to the top of each tier include:
Agency Focus predicts that the gap between agencies commanding strong multiples and those commanding weaker ones will continue to widen based on performance, risk, and transferability. Agencies that shrunk in policy count during the hard market will experience more severe revenue gaps when rates stabilize compared to agencies that maintained high policy retention.
The headline multiple means nothing without understanding the deal structure behind it. A 3.0x revenue multiple paid in full at closing is fundamentally different from a 3.5x multiple with 40% tied to a three-year earnout. Smart sellers and buyers negotiate structure as aggressively as they negotiate price.
The majority of insurance agency transactions close as asset purchases rather than stock purchases. Here is why:
For agencies with complex carrier contracts, state licenses in multiple jurisdictions, or significant deferred revenue positions, stock sales can simplify the transition. However, buyer resistance to inheriting unknown liabilities means stock purchases typically come with extended escrow provisions or representation and warranty insurance policies.
Earnouts have become a standard feature in insurance agency transactions. They bridge valuation gaps between buyer and seller expectations while aligning incentives during the critical post-closing transition period. Typical earnout structures include:
Agency Focus notes that agencies facing continuity issues from lost key people or lack of employees should expect sale structures that include a retention clause if they want to command a competitive multiple. Buyers view staffing stability as a critical risk factor, and agencies that have addressed employee turnover challenges with automation and virtual assistant solutions can often negotiate more favorable earnout terms.
Two additional structural elements appear frequently in mid-market deals:
The total consideration package often combines cash at closing, earnout payments, seller notes, and equity rollovers. Sellers should evaluate the present value of the entire package, discounted for risk, rather than anchoring on the headline multiple.
Preparing to sell an insurance agency takes 18-36 months of intentional work. Agencies that invest in pre-sale preparation consistently achieve multiples 20-40% higher than comparable agencies that come to market unprepared.
Start with the fundamentals. Buyers will scrutinize your financials, operations, and client data with forensic intensity during due diligence. Here is what to address before engaging a broker or responding to buyer inquiries:
Timing a sale involves balancing market conditions with agency-specific performance metrics. Springtree Group argues that private equity dollars remain significantly invested in the independent insurance distribution system, keeping competitive tension among buyers high. With an aging ownership population and a healthy number of agencies in the system, the market has taken a competitive turn favoring sellers - for now.
Several timing indicators suggest urgency:
The window for peak multiples has not closed, but it has narrowed. Agencies showing strong organic growth, diversified books, and operational efficiency through tools like AI phone answering and 24/7 customer support automation will continue to command premium valuations even as the broader market cools.
Sellers have three primary paths to market, each with distinct advantages and trade-offs.
Where to List or Find an Insurance Agency for Sale
| Channel | Best For | Typical Commission/Fee | Buyer Pool Size | Confidentiality |
|---|---|---|---|---|
| M&A Broker/Advisor | Agencies >$1M revenue | 8–12% of sale price | Large (95+ buyers) | High |
| Online Marketplace (BizBuySell) | Small books <$500K | $50–$300 listing fee | Medium | Low |
| Industry Networks (Big I) | Independent agencies | Membership dues only | Medium-Large | Moderate |
| Private Equity/Aggregators | Agencies >$5M revenue | 0% (direct offer) | Small (top 10 buyers) | High |
| Direct Outreach to Buyers | Niche or local books | 0% (no intermediary) | Very Small | Low |
Agencies above $5 million in revenue almost always benefit from engaging a specialized M&A intermediary. These firms - including MarshBerry, OPTIS Partners, Sica | Fletcher, and Reagan Consulting - maintain relationships with the most active buyers and can run competitive auction processes that drive multiple bidders. For smaller agencies, industry-specific listing platforms and direct outreach to regional aggregators can be effective alternatives.
Whether you are a PE-backed platform executing a roll-up strategy or an entrepreneurial buyer making your first acquisition, finding the right insurance agency for sale requires systematic sourcing, rigorous due diligence, and disciplined valuation.
The most active acquirers use multiple sourcing channels simultaneously:
Inszone Insurance completed 42 acquisitions in 2024 with 10 more in the pipeline by year-end, setting a 2025 goal of 60-70 acquisitions. Hub International planned to partner with 60+ firms in 2024. That volume demands systematized sourcing - and today's most effective buyers use AI tools for insurance agencies to analyze target agencies' digital presence, call handling quality, and operational capabilities before making contact.
Thorough due diligence separates profitable acquisitions from expensive mistakes. The following framework covers the critical areas buyers must evaluate.
Insurance Agency Acquisition Due Diligence Checklist
| Category | Key Documents | Red Flags to Watch |
|---|---|---|
| Financial Records | 3-5 yrs P&L, balance sheets, tax returns, EBITDA calculations | Revenue decline during hard market; EBITDA below 6.0x valuation threshold |
| Book of Business | Policy count trends, retention rates, commission schedules, carrier contracts | Shrinking policy count; retention below 85%; heavy carrier concentration |
| Revenue & Premiums | Written premium reports, revenue splits (commercial vs personal lines) | Over-reliance on personal lines (39% market share vs 87.2% commercial) |
| Staffing & Talent | Employee roster, org chart, compensation plans, non-compete agreements | Key producer departures; no succession plan; talent recruitment difficulties |
| Client Concentration | Top 10-25 client revenue breakdown, account age, renewal history | Top 10 clients >30% of revenue; aging client base with low cross-sell |
| Legal & Compliance | E&O claims history, licenses, regulatory filings, pending litigation | Open E&O claims; lapsed licenses; unresolved regulatory actions |
| Valuation & Deal Terms | Prior valuations, LOI terms, earn-out structures (6.0-8.0x EBITDA typical) | Asking price above 8.0x EBITDA without justification; unfavorable earn-out terms |
Pay special attention to client concentration risk. If the top 10 accounts represent more than 25% of revenue, post-acquisition attrition in just two or three accounts can destroy your return model. Agencies with diversified client bases and strong customer engagement practices present significantly lower integration risk.
Buyers fund insurance agency acquisitions through several capital sources:
The total cost of capital matters as much as the purchase price. Agencies that demonstrate strong cash flow predictability through high retention rates, automated service delivery via AI virtual receptionists, and diversified revenue streams secure more favorable financing terms for buyers - which ultimately supports higher purchase prices.
Sonant's AI Receptionist ensures no prospect call slips through the cracks during your transition—turning every inquiry into revenue within 30 days.
Schedule a DemoBuyers in 2025 and 2026 evaluate technology infrastructure as a core valuation driver, not a back-office afterthought. The embrace of digital platforms across the insurance industry has increased the overall market value of independent insurance agencies, according to Springtree Group's analysis. Agencies running modern operations command measurably higher multiples.
The math is straightforward. Every dollar of cost reduction flows directly to EBITDA, and every EBITDA dollar multiplies through the valuation multiple. Consider the operational improvements that directly boost margins:
At a 10x EBITDA multiple, every $50,000 in margin improvement adds $500,000 to your agency's enterprise value. Sonant AI works with hundreds of insurance agencies to capture exactly this kind of operational - turning routine phone calls into qualified opportunities while reducing cost-to-serve. For agencies preparing to sell, these improvements compound: higher margins today, higher valuations tomorrow.
Post-acquisition client retention is the single biggest risk factor buyers evaluate. Agencies that have implemented AI across their operations create client-facing service experiences that persist through ownership transitions. When clients interact with consistent, AI-powered service platforms rather than depending on a specific person to answer the phone, the risk of post-sale attrition drops significantly.
Finding and keeping talent has been the number one factor keeping many agents up at night, according to Agency Focus. Remote customer service models and AI chatbot solutions reduce dependency on individual employees - a characteristic that buyers value highly because it insulates book retention from staff turnover.
The insurance agency M&A market entering 2026 presents a nuanced picture. Deal volume has stabilized rather than crashed. Buyer concentration continues increasing. And the spread between top-tier and average multiples keeps widening.
Several structural factors will sustain transaction volume through 2026 and beyond:
Not everything points upward. Buyers should factor in several risks:
Agencies focused on strong organic growth strategies and efficient call management systems will weather these headwinds better than agencies riding passive rate increases. A smooth onboarding process for clients and employees also signals operational maturity that sustains valuations in a tighter market.
For sellers: If you have been considering a sale, the data supports moving forward with preparation now rather than waiting. Multiples remain historically attractive, but buyer concentration means fewer competitive auctions at the lower end of the market. Agencies with clean books, strong retention, and modern operations will continue commanding premium prices. Those without these attributes will find the bid-ask spread increasingly difficult to close.
For buyers: The narrowing buyer pool creates opportunity for disciplined acquirers. As some PE platforms slow their pace - BroadStreet reduced volume by 21-23% in 2025 - smaller and mid-sized buyers can find opportunities with less competitive tension. Focus due diligence on organic growth trends and technology infrastructure rather than trailing revenue alone. The best virtual assistant technology deployed pre-acquisition can materially improve your integration timeline and retention outcomes.
Whether you are preparing to list your agency, evaluating a potential acquisition target, or simply benchmarking where your agency stands in today's market, start with data. Use our free agency valuation calculator to get an initial estimate of your agency's value based on current market multiples and book composition.
The insurance agency M&A market rewards preparation and punishes procrastination. Sellers who invest 18-36 months in operational improvement, data cleanup, and technology adoption consistently capture 20-40% higher multiples than those who come to market reactively. Buyers who build systematic sourcing and disciplined due diligence processes outperform those chasing deal flow opportunistically.
The 695 deals that closed in 2025 each represented someone's life work changing hands. Make sure your transaction - on either side - reflects the true value of what has been built.
Sonant's AI Receptionist ensures no call goes unanswered during your transition—turning every inquiry into revenue within 30 days.
Get StartedThe AI Receptionist for Insurance
Our AI receptionist offers 24/7 availability, instant response times, and consistent service quality. It can handle multiple calls simultaneously, never takes breaks, and seamlessly integrates with your existing systems. While it excels at routine tasks and inquiries, it can also transfer complex cases to human agents when needed.
Absolutely! Our AI receptionist for insurance can set appointments on autopilot, syncing with your insurance agency’s calendar in real-time. It can find suitable time slots, send confirmations, and even handle rescheduling requests (schedule a call back), all while adhering to your specific scheduling rules.
Sonant AI addresses key challenges faced by insurance agencies: missed calls, inefficient lead qualification, and the need for 24/7 client support. Our solution ensures you never miss an opportunity, transforms inbound calls into qualified tickets, and provides instant support, all while reducing operational costs and freeing your team to focus on high-value tasks.
Absolutely. Sonant AI is specifically trained in insurance terminology and common inquiries. It can provide policy information, offer claim status updates, and answer frequently asked questions about insurance products. For complex inquiries, it smoothly transfers calls to your human agents.
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