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The AI Receptionist for P&C Brokers
Sonant's AI Receptionist routes service to service, sales to sales - in any language, at any call volume.
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Built for brokers at high call volume
Triage routine calls automatically.
Sonant routes by intent on the first ring, so your brokers only see qualified, contextualized handoffs - not five-minute triage on every call.
Handle high volume without growing headcount.
Renewal seasons, weather events, marketing pushes - Sonant absorbs the spikes without hold times or abandoned calls.
Speak every member's language.
Sonant speaks any language your members do - including English, French, Spanish, and Portuguese - with mid-call switching. Language stops being a service quality variable.
Every call is a routing decision.
Which carrier, which MGA, which line, which producer, which office. Someone has to decide before the call can even start being handled.
Cat events blow the queue apart.
A hurricane hits, a wildfire lights, hail sweeps through - and inbound spikes 5x overnight. Your team triages instead of servicing.
Producers stuck answering their own phone.
Every ring is a judgment call: pick up and lose focus, or let it ring and lose the customer.
Overflow goes to voicemail.
Calls that can't be handled don't disappear - they land in a voicemail queue nobody works through same-day.
So much more than a Receptionist
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Personalized service, in every language your members speak.
Direct to the right broker with full caller context.
From a call to quote details in your AMS.
Resolved or routed automatically.
Integrated with your calendar.
Written back to your AMS in real time.
Any language, with mid-call switching.
Consistent client experience, tailored to your guidelines.
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Tailored to your Agency
Consistent client experience across calls, tailored to your agency guidelines.
Tailored to your Agency
Consistent client experience across calls, tailored to your agency guidelines.
Let the results speak for themselves.
See all customer stories →
"Staff productivity jumped 43%."
"We were getting disrupted constantly."
"Sonant really allowed our agency to be 24/7."
"The best thing we've done this year."
Less Triage. More Selling.
The old way
The Sonant way
Integrated with your AMS and the tools you use
Native integration with Applied Epic (SDK and API), AMS360, AgencyZoom, EZLynx, HawkSoft, and the major broker systems - plus Jazz, RingCentral, 3CX, and the rest of your stack.
All the integrations you need, native to your insurance stack.
Native integration with all main AMS – EZLynx, HawkSoft, AMS360, Applied Epic, and more – plus Outlook, Google Calendar, Calendly, Zapier, and the major CRMs.
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Featured Customer Story
Firefly Team
Taylor Maguire, Fritz Griffioen & Andy Kirkham
90%
Reduction in manual routing
100%
Call answer rate
24/7
Coverage with no additional hires
White-glove implementation by insurance operators
Most brokers start with an after-hours-only pilot - zero risk to daytime service - then expand to full intent-based routing.
As seen in
How Eversafe Insurance saved 50% of staff time on renewals
50%
time saved ON RENEWALS
“I was skeptical - Voice AI felt abstract and disruptive. But Sonant turned out to be surprisingly human and incredibly helpful. It’s saved our team hours every week, and embracing this change was one of the best decisions we made.”
Harrison Shao
Vice President at Eversafe Insurance Agency
$3B
IN PREMIUMS
How PIB Group, a $3B in Premiums Insurance Group, streamlines renewals with AI
How Godwin and Silverman Insurance Agency operates 24/7 with Sonant
24/7 service
NO MISSED CALLS
“Sonant allows our agency to operate 24/7. It takes pressure off our staff — they’re no longer coming in and catching up on missed voicemails from the night before. Everything is transcribed and pushed into our management system, so the team knows exactly what needs to be done and can act on it immediately.”
Carlo Ferrara
COO at Streetsmart Insurance
$120k
QUOTES CAPTURED
after hours
How Streetsmart Insurance reduced staff pressure on servicing
Frequently asked questions
How does Sonant handle multiple MGA and carrier relationships?
Sonant routes based on rules you configure per relationship - which MGA handles which line of business, which carrier appetite covers which risk type, which producer or team owns each named account. When a caller mentions a policy or product tied to a specific MGA, Sonant identifies it and routes to the right internal owner. One platform, no per-MGA setup burden.
What happens during a cat event when call volume spikes 5x?
Sonant scales with call volume automatically. There's no cap on concurrent calls, so a hurricane, wildfire, or hail event doesn't blow up the queue. Every caller gets picked up on the first ring, gets FNOL intake started, and gets routed to the claims path - while your team focuses on complex claims and retention conversations that need a human.
Does Sonant work across a distributed broker network with multiple offices?
Yes. Routing rules can be configured per office, per branch, per region, per named producer relationship. Callers get routed to the right office and the right person, even in a distributed network. AMS write-back respects the branch structure automatically, so nothing lands on the wrong account.
Can Sonant handle both retail and wholesale calls?
Yes. The agent can be configured to answer differently based on the incoming number, the caller's account type (retail client vs. producing agent), or specific caller identifiers. Retail clients get a receptionist experience. Producing agents get self-service access to commission inquiries, policy status checks, binding authority verification, and quote support - freeing your internal team from repetitive lookups.
How does Sonant help with overflow during peak hours?
During peak, calls that would normally hit voicemail get answered live instead. Every caller is qualified and either handled directly or routed to a producer with full context. The receptionist bottleneck disappears - one caller doesn't wait behind another because Sonant handles unlimited concurrent calls.
Can Sonant maintain E&O documentation standards across every carrier we write with?
Yes. Every call is recorded, transcribed, and written into your AMS as a structured activity - auto-titled, fields filled, tagged with the outcome. Retention policies configurable per line, per carrier, per outcome. If E&O ever hinges on what was said, the recording and transcript are attached to the customer record.
How is Sonant priced for a broker with high call volume?
Sonant is priced as a partner, not per-call. A cat-event spike doesn't cost more than a normal Tuesday. Predictable, structured around your operation. Onboarding, ongoing configuration, and support are included.
How fast can Sonant be implemented at a broker with multiple offices?
Most brokers go live in under 30 days. Onboarding includes routing rule setup per office, AMS integration, calibration against sample calls from each branch, and training your team on the dashboard.
When the phone rings across every office, we're already there.
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