The AI insurance call answering service.
Every call answered 24/7, in any language, with no hold time - and every detail written back to your AMS in real time.
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What is an AI insurance call answering service?
An AI insurance call answering service uses a voice AI to actually handle the call - not just take a message.
It picks up on the first ring, verifies the caller, answers their question or captures their request, writes a structured record into your AMS, and fires any follow-up automatically. Coverage runs 24/7 with unlimited concurrent calls.
Be always available
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24/7 with no hold time.
No matter the hour - peak, lunch, midnight - the phone gets picked up on the first ring.
Skip the message-taking service.
Sonant handles the request, doesn't just record it. Your team comes back to actioned calls, not pink slips.
Coverage that doesn't take lunch.
Same quality at 2 AM as at 10 AM. Same language coverage. Same AMS write-back.
How the AI call answering service works
What's included
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unlimited concurrent
phone match, DOB, ZIP
mid-call switching supported
calendar + OOO aware
texted to the caller
mid-call, auto-titled, right account
configurable per agency
you know before your callers do
Social Proof
"The situation was honestly disgusting"
Ali Farouqi
Operations Manager at BIG Pickering Insurance
vs traditional answering service
Outcome
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Traditional answering service
No caller ever waits
✓ Unlimited concurrent, first-ring pickup
Traditional answering service
✗ Variable hold, especially after-hours
The call ends up in your AMS
✓ Structured activity mid-call
Traditional answering service
✗ Flat email you retype
Caller speaks any language
✓ Any language, mid-call switching
Traditional answering service
✗ English-only or limited bilingual
The agent knows insurance
✓ Trained on real insurance calls
Traditional answering service
✗ Message-taker, no domain knowledge
The next step happens without you
✓ Outcome-based automation
Traditional answering service
✗ You do the follow-up
Predictable cost
✓ Partner pricing
Traditional answering service
✗ Per-call or per-minute
Compliance-ready
✓ SOC 2 Type 2, retention policies
Traditional answering service
✗ Variable
Same quality overnight
✓ 3 AM the same as 10 AM
Traditional answering service
✗ Different vendor, lower quality
Purpose-built for insurance
Trained on real insurance calls, formatted for the systems your team already uses.
What your team stops doing?
No more "how can I help you?" triage.
No more message queues to work through.
No more customer repeating themselves.
90% fewer manual transfers.
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Frequently asked questions
What is an AI insurance call answering service?
A voice AI that actually handles the call - picks up on the first ring, verifies the caller, answers their question or captures their request, writes a structured activity into your AMS, and fires the follow-up. Different from a traditional answering service that only records and forwards messages.
Can this handle calls in multiple languages?
Yes - any language, with mid-call switching.
What happens after-hours, on holidays, or during lunch?
The same as during the day. No shift change, no different vendor, no quality drop.
What if the AI answering service goes down?
A backup number catches every call. You get an alert email before you'd have noticed.
Does it write into my AMS?
Yes, mid-call. Structured activity with the right title, required fields filled, attached to the right account.
Can it take payments or send payment links?
The agent doesn't take card data on the line. Card data never touches Sonant - it goes straight to your payment gateway. The agent texts a secure payment link to the caller mid-call.
Does Sonant charge me per call?
No. Sonant charges a predictable partner rate. A heavy call day doesn't cost more than a light one.
How fast can Sonant be implemented at my agency?
Most agencies go live in under 30 days.
Ready to see every call your team takes as data you can act on?
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