Sonant listens to every call your team takes, transcribes it in real time, analyzes the conversation for outcomes and cross-sell moments, and writes a structured activity into your AMS - auto-titled, formatted for compliance, attached to the right account. Follow-up tasks and draft emails fire automatically based on what was said. Your team ends the call and moves to the next one; the AMS is already up to date.

Sonant writes a structured AMS activity: auto-titled, required fields filled, attached to the right account, and tagged with the call outcome. Follow-up tasks and emails fire from that outcome automatically. A transcription tool stops at the text file.

On average, 10–15 minutes of post-call admin disappears per call. For a 10-agent agency handling 25 calls per agent per day, that's roughly 10,400 hours reclaimed per year, or about $312,000 in recovered overhead at a $30/hr blended service rate. Individual results vary based on call mix and how much documentation your team was doing manually before.

Every call is recorded reliably so records don't get lost when something else breaks. Retention policies are configurable per outcome - E&O-sensitive calls can be held long-term, routine intake retained for a shorter window. The recording, transcript, and structured AMS activity are attached together, so if a claim ever lands, retrieval takes seconds. SOC 2 Type 2 and GDPR-aligned throughout.

The AI reviews every call for signals the agent might have walked past - a client mentioning their teenager, a new home purchase, a growing business, a policy that's under-insured. Flagged opportunities surface in a daily digest by agent, so you can see which reps are catching them and which aren't. In the first two days at ALLCHOICE, Sonant surfaced 20 cross-sell opportunities across 50 calls.

Yes. Sonant connects to the major AMS platforms - reads customer data before each call, writes the structured activity back at the end. Two-way integration, in real time.

No. Sonant runs on top of your existing phone setup - no phone-system swap, no new hardware for your team to learn.

Sensitive fields (SSN, DOB, payment info) go into the dedicated fields in your AMS, not the summary body. The summary email is redacted where appropriate. SOC 2 Type 2 and GDPR-aligned storage, with retention configurable per outcome.

Most agencies go live in under 30 days. Onboarding covers phone-system connection, AMS integration, and calibration against a sample of your recent calls so the summaries and cross-sell flags reflect how your team actually operates.

Sonant charges a predictable partner rate structured around your operation. Onboarding, ongoing configuration, and support are included.