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The AI Receptionist for Mid-Market P&C Agencies
Sonant's AI Receptionist handles the routine calls, so your producers can focus on writing new business.
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Enable your team to spend time on what matters
Give producers their time back.
Sonant picks up the routine calls, resolves the simple ones, and does a warm transfer to the right person - so service questions stop landing on your staff's desk.
Repurpose your CSRs.
Notes, tasks, and AMS updates happen automatically - so your CSRs work the book instead of working the system.
Turn that time back into revenue.
Sonant flags every cross-sell during the call and runs renewal outreach in the background, so the hours your team gets back go straight into written premium.
So much more than a Receptionist
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Personalized service with zero waiting times.
Direct to human agents with full caller context.
From a call to quote details in your AMS, automatically.
Resolved or routed without involving a human.
Integrated with your calendar.
Summarizes calls and updates your AMS in real time.
Any language, even mid-call.
Consistent client experience, tailored to your guidelines.
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Tailored to your Agency
Consistent client experience across calls, tailored to your agency guidelines.
Tailored to your Agency
Consistent client experience across calls, tailored to your agency guidelines.
Let the results speak for themselves.
See all customer stories →
"Staff productivity jumped 43%."
"We were getting disrupted constantly."
"Sonant really allowed our agency to be 24/7."
"The best thing we've done this year."
Less Routine. More Production.
The old way
The Sonant way
Integrated with your AMS and the tools you use
Native integration with all main AMS - HawkSoft, EZLynx, AMS360, Applied Epic, and more.
All the integrations you need, native to your insurance stack.
Native integration with all main AMS – EZLynx, HawkSoft, AMS360, Applied Epic, and more – plus Outlook, Google Calendar, Calendly, Zapier, and the major CRMs.
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Featured Customer Story
"We were getting disrupted constantly."
Michelle O'Connor
President
8x
ROI in 30 days
58 h
Productive time returned per month
90%+
Call handling accuracy
White-glove implementation by insurance operators
Implementation comes from people who've worked at agencies. Most agencies are live in under 30 days, with AMS integration, routing, training, and a pilot built in.
As seen in
How Eversafe Insurance saved 50% of staff time on renewals
50%
time saved ON RENEWALS
“I was skeptical - Voice AI felt abstract and disruptive. But Sonant turned out to be surprisingly human and incredibly helpful. It’s saved our team hours every week, and embracing this change was one of the best decisions we made.”
Harrison Shao
Vice President at Eversafe Insurance Agency
$3B
IN PREMIUMS
How PIB Group, a $3B in Premiums Insurance Group, streamlines renewals with AI
How Godwin and Silverman Insurance Agency operates 24/7 with Sonant
24/7 service
NO MISSED CALLS
“Sonant allows our agency to operate 24/7. It takes pressure off our staff — they’re no longer coming in and catching up on missed voicemails from the night before. Everything is transcribed and pushed into our management system, so the team knows exactly what needs to be done and can act on it immediately.”
Carlo Ferrara
COO at Streetsmart Insurance
$120k
QUOTES CAPTURED
after hours
How Streetsmart Insurance reduced staff pressure on servicing
Frequently asked questions
Can we implement Sonant without an IT team or dedicated tech resource?
Yes. Sonant is set up by the Sonant onboarding team working with your operations lead - not your IT department. Onboarding covers phone-system connection, AMS integration, routing rules, and calibration against sample calls from your book. Most mid-market agencies without an internal tech team go live in under 30 days with no engineering resource on their side.
What does onboarding look like for a 5–15 person agency?
Onboarding runs about 3–4 weeks and involves your operations lead or agency principal - not a technical team. The Sonant onboarding team handles configuration, integration setup, and calibration on real call samples from your book. You review, approve, and go live.
Does Sonant work if we only have one CSR - or none?
Yes, and that's often where the highest ROI shows up. A single CSR handling 30–50 inbound calls a day is your bottleneck. Sonant takes the routine calls (billing, certificates, payment, quote intake, simple service) directly, so your CSR spends their time on the complex service work only a human can do. Producers stay on producing.
How does Sonant handle a mixed book - personal, commercial, life, benefits?
Sonant can be configured per line of business with different qualification flows, different routing rules, and different capabilities. A personal auto call gets the auto qualification flow. A commercial call gets the commercial questions and routes to the commercial team. Life and benefits calls get their own paths. All from one deployment, no separate setup per line.
What's the smallest agency size that gets meaningful ROI from Sonant?
Agencies with 5+ employees and 15+ calls per producer per day typically see clear ROI within the first quarter. Under that scale, the volume may not justify the investment. Above it, the hours reclaimed and the missed cross-sells surfaced pay for the partnership fast - most mid-market agencies see payback in the first 90 days.
What if our AMS isn't one of the major platforms?
Sonant integrates with the major AMS platforms directly (read and write). For less common platforms, integration is handled through a lightweight connection that reads customer and policy data and pushes activities back. Onboarding covers this - you don't need to build anything on your end.
Can we start with a limited pilot before going full production?
Yes. Most mid-market agencies start with an after-hours-only pilot - zero risk to daytime service - then expand to full intent-based routing once they've seen the results. Some start with a single line of business (say, auto quote intake) and expand as they build confidence.
How does Sonant pricing work?
Sonant is priced as a partner, not per-call. Predictable and structured around your operation. Onboarding, configuration, and support are included - no separate services engagement.
When the phone rings, we're already there.
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