How does Sonant integrate with Outlook Calendar?

Sonant connects to Outlook Calendar through Microsoft’s APIs. During calls, Sonant checks your team’s real-time availability and books appointments directly on their calendar—with confirmations sent to both parties. No manual scheduling required.

Can Sonant check my team’s availability in Outlook?

Yes. Sonant reads free/busy status from Outlook Calendar in real-time during calls. When a caller requests a meeting, Sonant offers available time slots based on your team member’s actual calendar.

Does the appointment include context from the call?

Yes. Every calendar event Sonant creates includes a summary of the conversation, what the caller needs, and relevant details. Your team walks into the meeting with full context.

Can callers reschedule through Sonant?

Yes. If a caller needs to change an appointment, Sonant can handle rescheduling during the call—checking updated availability and modifying the calendar event.

Does scheduling work outside business hours?

Yes. Sonant handles calls and books appointments 24/7. A caller at 8pm can book a meeting for the next morning. Sonant checks availability around the clock.

Is the Outlook Calendar integration secure?

Yes. Sonant is SOC 2 Type II certified. Calendar API access uses Microsoft’s OAuth authentication. All data exchange is encrypted and GDPR compliant.

Sonant + Outlook Calendar Integration: AI-Booked Appointments During Calls

What Is Outlook Calendar?

Outlook Calendar is Microsoft’s scheduling and calendar management tool, part of the Microsoft 365 ecosystem. Used by millions of professionals worldwide, it integrates with email, Microsoft Teams, and the broader Microsoft 365 suite for scheduling, task management, and meeting coordination.

Key Outlook Calendar capabilities include:

Shared Calendars — Team-wide visibility into availability across the organization
Meeting Scheduling — Book meetings with availability checks, room reservations, and automatic invitations
Microsoft 365 Integration — Native connection to Teams, Outlook email, SharePoint, and other Microsoft tools
Recurring Events — Automated scheduling for recurring meetings, reviews, and follow-ups
Cross-Platform Access — Available on desktop, web, and mobile across Windows, Mac, iOS, and Android

How Sonant Connects to Outlook Calendar

Sonant integrates with Outlook Calendar through Microsoft’s APIs to read availability and create calendar events. When a caller requests an appointment during a Sonant-handled call, the AI checks your team’s real-time availability and books the meeting—all within the conversation.

The integration handles:

Availability Checks: Sonant reads free/busy status from Outlook Calendar to find open slots
Appointment Booking: Sonant creates calendar events with call context, attendee details, and meeting notes
Confirmations: Both the caller and your team member receive confirmation of the scheduled appointment
Rescheduling: Callers can request changes, and Sonant handles the update

What This Means for Your Agency

Connecting Sonant with Outlook Calendar gives your agency measurable advantages across daily operations.

Appointments Booked During Calls

When a caller needs to meet with an agent, producer, or CSR, Sonant doesn’t take a message—it books the appointment. The AI checks availability, offers times, confirms the slot, and creates the calendar event. By the time the call ends, the meeting is on your team’s calendar.

No Scheduling Friction

No follow-up emails to find a time. No phone tag. No missed opportunities because a prospect couldn’t reach someone to schedule. Sonant handles the entire booking flow during the initial call.

24/7 Scheduling

Callers at 8pm can book a meeting for the next morning. Sonant checks availability around the clock and books appointments whenever callers need them—not just during business hours.

Context Attached to Every Appointment

Every calendar event Sonant creates includes context from the call: what the caller needs, relevant policy details, and a summary of the conversation. Your team walks into meetings prepared.

Security and Compliance

Sonant operates on a SOC 2 Type II certified foundation. Calendar API access follows Microsoft’s OAuth authentication. All data exchange is encrypted. GDPR compliant.

Ready to Automate Scheduling?

If your agency uses Outlook Calendar, Sonant can book appointments during every call. See how AI-powered scheduling works.

Book a Demo →

Sonant continuously expands and improves its integrations. While we do our best to keep this page current, some details may not reflect the latest updates as integrations are an ongoing effort. For the most up-to-date integration specifics, contact our team.

Sonant + Outlook Calendar: AI-Booked Appointments During Every Call