Sonant’s voice AI answers calls, accesses the right Epic accounts, handles routine requests and documents interactions. Your CSRs and producers stop being switchboards and get back to growth and retention.
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Trusted by the Applied Ecosystem
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Sonant is an Applied Certified Integration Vendor - the only voice AI. That means there agencies no need to purchase separate API access, sign additional agreements, or wait weeks to turn it on. Just sign up with Sonant, and we'll take care of everything else.
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Licensed staff on unlicensed phone work
Routine requests resolved end-to-end
"Someone will call you back"
Answered from live Epic data
Notes are typed from memory, if at all
Activities to the right Epic account
Front-desk refilled every ~6 months
Seat filled permanently, no sick days
Growing the book means adding phone staff
The same team absorbs more volume
Voicemail at lunch and after 5
First ring, day or night
Chief Executive Officer
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Sonant knows what a COI is, what an endorsement changes, and what an FNOL needs to capture. It reads the account in Epic mid-call. It isn't a general-purpose call tool with an insurance vocabulary bolted on.
We're the first and only voice AI Applied has certified. Most agencies pay an integration fee to connect voice to Epic. With Sonant you don't. Sign once, go live in days, no separate line item.
Sonant isn't assembled from a template, and it isn't handed to you as a flow builder to fill in yourself. We build the call flows, connect to your Applied Epic environment, map activities and notes to the way your agency already uses them, and tune the agent as real calls come in.
As seen in
With certifications in GDPR, AICPA SOC 2, and Applied Vendor Integration, Sonant delivers secure, compliant, and vetted service for your agency.
It reads and writes. Sonant looks up account details in Epic during the call, and writes the activity and summary back to the correct account afterward. Your team works in Epic exactly as they do now.
Both. Grace handles the calls you route to it. Call Companion runs on calls your staff answers and produces the activity and summary in Epic without anyone typing them. Most agencies tell us the second one is where the time savings actually show up.
Yes. Sonant identifies itself and is configured to your agency's disclosure preferences. We don't recommend or support pretending otherwise.
Sonant escalates per rules you define - warm transfer, direct routing to a department or named producer, or an urgent flag in Epic. It doesn't attempt to handle what it shouldn't.
Typically 5-10 days from kickoff to live calls, depending on how many workflows you want configured up front. Most agencies start with after-hours and overflow, then expand.
No. Sonant connects to the number you already use - nothing to swap out, nothing for your team to learn.
Sonant is SOC 2 (Type II) certified and GDPR compliant. Your data stays in Epic, your system of record - Sonant reads from it and writes back to it, but nothing lives outside of what you already control.
It's one of the most common reasons agencies bring us in. Front desk roles turn over frequently, and each cycle costs you recruiting time, a month of training, and coverage gaps filled by licensed staff. Sonant covers that function permanently and consistently - configured once, no ramp, no backfill.
No - and it's worth being precise about the difference. Sonant covers the front desk function: the routine, unlicensed call volume that agencies struggle to keep staffed anyway. It doesn't replace licensed service staff, and it isn't built to. What it does is stop your CSRs from being the fallback whenever the front desk is short-handed.
The Applied Epic connection itself is free - no API fee, no separate agreement with Applied. Sonant's own pricing depends on your call volume and which features you turn on.
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